Voor iedere stap in je carrière!

Op ons kantoor in Brussel hebben wij regelmatig nieuwe mensen nodig. Staat u aan het begin van uw carrière of juist toe aan een volgende stap? Voor elk kunnen we een gepaste vacature hebben. Check ze hieronder.

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IT Service Manager


ARAG SE is one of the largest specialized Legal Protection insurers active internationally.

Our company goal is to make legal aid available for everyone. We seek people who are willing to contribute in reaching this goal and this is for you a wonderful opportunity to join a family owned global company.

The Belgian branch, located in the center of Brussels, is actually looking for a IT Service Manager to take the lead of the IT department in charge of supporting the business services, incidents and service request, small development and support activities. The Service Manager is responsible for a team composed of operators, developers and system engineers and reports to the IT manager.

Function / Key tasks
• Responsible for establishing business relationships to enable efficient delivery of ICT services
• Establish with the business the expected Service Levels, measure and report on it
• Lead and direct operations and development teams to make sure that service level agreements (SLAs) are guaranteed
• Create awareness and implement ITIL basics within the organization
• Manage capacity and resources in a multi-disciplinary environment,
• Liaise, keep in contact with IT providers to make sure that services are managed and maintained
• Responsible for the IT services and manage the day to day delivery of the services
• Responsible for the delivering of new functionality required by the business while protecting the integrity of existing services
• Make sure that service asset and configuration are properly controlled, and that accurate and reliable information about these assets is available when needed
• Plan and schedule maintenance and service windows
• Responsible for the change management process
• Communicate about IT services within the organization

Profile

• Master degree in Computer Science, engineering or related field/experience
• 3 to 5 years proven experience in IT environment
• IT Service Management or other relevant experience is a plus
• Experience in managing a team is a plus
• ITIL certification is a plus
• Languages: FR, NL, ENG.
• Excellent written and verbal communication skills.
• Personality : analytical, structured, assertive, solution oriented, critical thinking, customer oriented, time management
We offer you
• A pleasant working atmosphere, in a human-sized company looking to the future.
• A young and dynamic team, driving with conviction its transformation towards the future.
• An attractive salary and working conditions, with extra-legal benefits.
• A participatory corporate culture, where the human aspects and the work/life balance is recognized as important.
• Our offices are central located in Brussels, close to public transport.

National Account Manager


ARAG SE is one of the largest specialized Legal Protection insurers active internationally.

Our company goal is to make legal aid available for everyone. We seek people who are willing to contribute in reaching this goal and this is for you a wonderful opportunity to join a family owned global company.

The Belgian branch, located in the center of Brussels, is actually looking for a National Account Manager to maintains and expands relationships with strategically important large customers and acquires new important large customers. He/She is responsible for achieving sales quota and assigned account objectives.

Function / Key tasks
• You maintain and expand relationships with strategically important large brokers/customers to secure and expand profitable collaboration.
• You establish productive, professional relationships with key personnel of assigned National Accounts.
• You lead solution development efforts that best address broker/customer needs, while coordinating the involvement of all necessary ARAG personnel and ensure a balance between cost and benefit for ARAG.
• You acquire new important large customers to ensure profitable growth for the company and meet sales quota and account objectives.
• You ensure adherence to broad Financial and risk requirements to allow operation (Quality Manager, COO,…) and Finance related functions to assess and report properly the profitability of those National accounts.
• You coordinate the involvement of ARAG personnel and management in order to meet account performance objectives and customer’s expectations.
• You visit targeted prospects directly or in collaboration with the Business Development Manager.
• You establish productive and professional contacts with key personnel of assigned target prospects

Profile
• Master’s or Bachelor’s degree with 3 to 5 years work experience in sales and / or account management.
• Languages : FR / NL with good knowledge of ENG.
• Very good knowledge of MS Office.
• Preferably a background, experience in the insurance sector.
• Result oriented and business driven with a strong commercial reflex and an eye for customer needs and market needs.
• Relational strong, team player and proactive with strong communication skills.

We offer you
• A pleasant working atmosphere, in a human-sized company looking to the future.
• A young and dynamic Management Team, driving with conviction its transformation towards the future.
• An attractive salary and working conditions, with extra-legal benefits.
• A participatory corporate culture, where the human aspects and the work/life balance is recognized as important.
• Our offices are central located in Brussels, close to public transport.

Interested ? Don’t hesitate to contact us via email

Program Manager


ARAG SE is one of the largest specialized Legal Protection insurers active internationally.

Our company goal is to make legal aid available for everyone. We seek people who are willing to contribute in reaching this goal and this is for you a wonderful opportunity to join a family owned global company.

The Belgian branch, located in the center of Brussels, is actually looking for a Program Manager to support the Management Board (composed by the CEO and CFO/COO in their day to day activities.) to have a continuous “helicopter view” of the Projects and Programs in portfolio, since the company is actually in a large Transformation Program.

Function / Key tasks

• You Manage and coordinate the end-to-end project management activities.
• You provide regular status reporting regarding project milestones, deliverable, dependencies, risks and issues.
• You act as the liaison for internal & external meetings with specific focus on collecting and organizing preparation documents and identifying and following up on action items.
• You have interactions with all departments to plan, coordinate and follow up the progress of the decisions taken for each project.
• You watch that the roll out of all new initiatives are in line with the company strategy.
• You support the respect of the governance by caring for the required formalism, documentation and timing.
• You coordinate the strategic discussions and meetings between, on the one hand, the Management Board and the Headquarter and, on the other hand, the translation and communication towards the Management Team (Claims, Customer Services, Finance, IT, Sales and Marketing, HR&Office Management).

Profile

• Master degree in Business Administration or other in Commercial Engineering.
• 3 to 5 years work experience as a Project Manager and/or PMO.
• Prince II Practitioner certification or other relevant project management certification is a plus
• Languages: FR or NL with good knowledge of ENG.
• Excellent written and verbal communication skills.
• Very good knowledge of MS Office.
• A superior customer service orientation and strong organizational skills.
• Personality : analytical, fact driven, assertive, solution oriented, convincing, “can do” attitude.

We offer you

• A pleasant working atmosphere, in a human-sized company looking to the future.
• A young and dynamic Management Team, driving with conviction its transformation towards the future.
• An attractive salary and working conditions, with extra-legal benefits.
• A participatory corporate culture, where the human aspects and the work/life balance is recognized as important.
• Our offices are central located in Brussels, close to public transport.

Product Manager


About us

ARAG is the largest international insurance group, specialised in Legal Protection.
The ARAG Group has been active at international level for 80 years in no fewer than 17 countries, in Europe, the United States and Canada. It remains a family-owned business, whose initial ambition was to offer the greatest number the possibility to defend their rights, and not just those who can afford it.

In Belgium, ARAG is a human-sized company, an SME that is faced towards the future.
You will be joining a company that is undergoing an exciting customer-centric & digital transformation ; A company that encourages everyone’s participation, where initiative-taking is promoted and human aspects are important.

Our MISSION - Ambition
ARAG has the ambition to protect Belgian citizens at every key moment of their lives by enlightening them about essential legal aspects and, when required, guiding them during the resolution of a dispute.

The Marketing & Business Development department is one of the key drivers to achieve this ambition

YOUR Mission
We are seeking a Product Manager to handle the development and promotion of the ARAG range of products and services. She or he will be responsible for 3 main pillars:
- Strategic intelligence
- Management of the ARAG product range and services
- Promotion of ARAG solutions on the Belgian market

Are you willing and committed? You enjoy challenges and want to rapidly have an impact. You are both visionary / creative but also pragmatic and structured, able to carry out campaigns and/or various and varied projects as part of a team. Come and join us. At ARAG, we are looking for someone who will make a difference.

Your tasks and objectives
• Contribute to define the Marketing Plan
• Take care of product strategic intelligence
• Close monitoring of the competition, Belgian insurance market, innovation, trends, new actors in legal protection/legal services, also ensuring that the organisation is continuously nourished;
• Regular comparative analysis of Legal Protection products and services on the Belgian market and beyond;
• Monitor ARAG product range performance : identification of relevant KPIs, dashboard development, close follow-up;
• Contribute to define the target customer journey, allowing ARAG to respond to the expectations of our customers and brokers, every time they interact with us (Design Thinking, Customer Journey Management)
• Manage the ARAG product range
• Based on strategic intelligence insights, you will work out and propose a multi-year product plan, supporting the strategy and the business objectives;
• You take care of continuous optimisation of ARAG existing range of products and services, and to do this, you will in particular rely upon the expertise of the Operational Product Committee;


• You are responsible for product innovation from A to Z
 You take charge of the conceptualisation / design of new ARAG products and services;
 Once validated, you ensure OTOBOS implementation of product developments;
 You design, validate and operationalize the "go-to-market plan", also coordinating the production of needed promotion media-set, in collaboration with the "Digital & Communication Marketer" and the "Broker Market/BusDev Manager";
 You ensure the monitoring of the product/campaign performance.
• Ensure the promotion of ARAG solutions on the Belgian market
• You organize the "go-to-market plan" from A to Z;
• You are in charge of the design, implementation and monitoring of product-related marketing campaigns.
• Steer the Operational Product Committee, a multidisciplinary team in charge of the implementation of product developments (optimisation and innovation), co-run by the Product Developer, your partner responsible for coordinating the operational aspects of implementation.
• Maintain close and sustained relations with the Product Managers of other entities of the ARAG Group internationally.
• Report to the "Marketing & Business Development Manager".

PROFILE
Structured // visionary // enthusiastic // committed // customer focused (internal and external) // autonomous // pragmatic // precise, paying particular attention to quality // results-oriented // team player // change management // communication // collaborative //
• You want to make a difference
• Background: Bachelor / Master, preferably with a specialisation in Business Administration / Marketing / Product Management or equivalent
• You have experience of 3 to 5 years in the insurance sector, preferably in Product Management / Value Proposition Management / Marketing
• You have proven experience in product management, with knowledge of the Agile / Participatory method
• You are a Dutch or French native speaker, with good knowledge of the other national language as well as English
• Customer expectations are at the heart of your approaches
• You have an analytical mind and an affinity for figures
• You are communicative with a broad innate capacity for organisation
• You are results-oriented and pay particular attention to deadlines
• You know how to work both independently / autonomously and as part of a team.

Our Proposal
• A pleasant work atmosphere, in a human-sized company, an SME faced toward the future
• A young and dynamic team, agile and change-driver
• Solid training, covering all aspects of marketing and customer management as well as the insurance sector
• An attractive salary and working conditions, with extra-legal benefits
• Participatory company culture, where the human aspects and work-life balance are recognised as being important
• A pleasant work environment, centrally located in Brussels, close to every facility and with a gym and other facilities in the same building.

Quality Manager

ARAG SE is one of the largest specialized Legal Protection insurers active internationally.

Our company goal is to make legal aid available for everyone. We seek people who are willing to contribute in reaching this goal and this is for you a wonderful opportunity to join a family owned global company and to participate to our Transformation Plan towards future digitalized framework.

The Belgian branch, located in the center of Brussels, is actually looking for a Quality Manager

Responsibilities :
• Responsible for Process analysis and optimization – continuously developing & proposing best practices, to increase efficiency, and enhance capabilities.
• Support process owners in identifying processes which might be subject to optimization.
• Design and develop business processes, risk control measures, and metric evaluations to meet evolving business needs.
• Responsible for the central coordination and administration of process documentation for the Process and Control System (PCS) as an integral part of the ISCS.
• Performing risk assessments for both business & IT processes and ensure a good level of awareness concerning risk in relation to performance.
• Responsible for implementation of corrective actions to reduce mitigate risks identified.
• Support the CFO in the yearly risk assessment cycle and Group reporting.
• Plays a comprehensive role in the Internal Steering and Control System (ISCS) with the ongoing maintenance and further development of this ISCS framework (updating Business Process & Models in Group tool Adonis).
• Responsible for Quality Assurance of the modelled process and data measures involved, reporting on a consistent basis and providing recommendations for data quality improvements and communication.

Qualifications :
• Master in Business administration or Economics.
• Approximately 7 years of relevant professional experience in an analytical/audit business role (knowledge of the insurance world is a plus).
• Excellent analytical & problem solving skills, intellectual curiosity and a thirst for innovation
• Ability to analyze both data and processes with an attention to detail.
• Ability to switch between both helicopter view and details
• Excellent MS Excel skills (e.g., functions, charting, and pivot tables).
• Proactivity, creativity and conceptual thinking.
• Strong communication, listening and team player.
• FR or NL with a good knowledge of English
We offer you
• A pleasant working atmosphere, in a human-sized company looking to the future.
• A young and dynamic Management Team, driving with conviction its transformation towards the future.
• An attractive salary and working conditions, with extra-legal benefits.
• A participatory corporate culture, where the human aspects and the work/life balance is recognized as important.
• Our offices are central located in Brussels, close to public transport.

Spontane sollicitatie

Waarom werken bij ARAG?

ARAG is veel meer dan een verzekeraar. Naast rechtsbijstandproducten voor particulieren en ondernemers bieden wij onze klant gratis preventief advies. Als medewerker van ARAG sta jij, los van afdeling of functie, in dienst van onze klant die niets dan het beste verwacht. En meer.

Kortom, ARAG staat voor inzicht, gemoedsrust en zekerheid – op een persoonlijke, professionele en positieve manier. Herken jij je hierin? Reageer op één van onze vacatures of stuur ons een spontane sollicitatie.

ARAG Internationaal

ARAG is een gespecialiseerde rechtsbijstandsverzekeraar met decennia ervaring. De ARAG-groep werd in 1935 opgericht in Duitsland. Vandaag zijn we aanwezig in de meeste Europese landen, de Verenigde Staten en Canada. In België is ARAG actief sinds 1965. Onze klant rekent dus op een grote internationale speler met een sterke lokale verankering – de garantie op een verzekeraar die dicht bij zijn klant staat.